Frequently Asked Questions




Q. What Steps are taken in shipping my vehicle? 


A. First, obtain a quote online or call us toll free at 866-849-3700.  After receiving your quote, complete and submit an order form by e-mail or fax.  Once all the paperwork is submitted, your vehicle will be scheduled for transport according to the shipment dates you provide.  Once a truck has been assigned to ship your vehicle, you will be contacted by the driver or the office to schedule a pickup date and time.  The driver will contact you again 12-24 hours prior to the scheduled pickup time.  When the driver arrives to pick up your vehicle, he will perform a detailed vehicle inspection on a Bill of Lading.  The driver and the person releasing the vehicle will both sign this Bill of Lading, and a copy will be left at the vehicle point of origin.  The same Bill of Lading will be present upon the vehicle delivery and a re-inspection will be done prior to releasing the vehicle.  Both the driver and the person receiving the vehicle will sign this Bill of Lading, and a copy will be left at the destination point. 


Q. What does Door to Door Delivery mean?


A. Door to door delivery means that the car carrier will get as close to your place of residence as physically possible without compromising your vehicle or the cargo on the trailer. Many cities and towns have restrictions on large trucks and prohibit them from entering residential areas. Car carriers are also fairly large and long (75 to 80 ft long) and need ample room to maneuver.  If access to your residence is restricted by low bridges, narrow streets, tight turns, wires, branches/overhanging trees, or other reasons, then the driver will contact you to meet in a mutually agreed upon place such as a shopping center or large parking lot to deliver your vehicle.


Q. What kind of truck will my car be transported on? 


A. It will be dependent upon the service you have requested.  Open car carriers are two tiered and can carry between 8 and 10 vehicles; you may have seen these trucks at dealerships delivering new vehicles. Enclosed carriers are covered and range in size and capacity. Enclosed carriers are recommended for custom, exotic, classic or high end vehicles, since such carriers will preclude vehicle exposure to inclement weather and road conditions.  


Q.Will my car remain on the same carrier?


A. Yes, your vehicle will remain on the same carrier.  In the event of mechanical problems or other unforeseen problems, your vehicle will be moved onto another truck to resume delivery.


Q. How long will it take to deliver my vehicle?


A. Transit times vary depending on where you are shipping your vehicle.  For example, coast to coast shipments take an average of 7-14 days for delivery from the pick up date (this does not apply to special arrangements). Shorter trips may take between 3 and 10 days. Please keep in mind that factors such as traffic, weather and truck breakdowns may delay a trip.


Q. When should I book my shipment/order?


A. We recommend that you book your order at least 1 to 3 weeks prior to the desired pick-up dates.


Q. When will my vehicle be picked up?


A. We would like to have a 3 day window to pick up your vehicle.  In some instances where you need your vehicle picked up the same day, or on a specific date, because you are leaving town and cannot wait for the driver, we will do our best to accommodate you by picking up your vehicle on a flatbed and transporting it to a terminal, or having you drop off your vehicle at a terminal until the ship date where a truck will pick up your vehicle . There will be an additional charge for this service.


Q. What if I’m not available for delivery?


A. Normally the driver will call you 12- 24 hours prior to the delivery of your vehicle. We ask that you make yourself available for delivery. In the event that you will not be available, you must have someone who will act as an agent on your behalf at the delivery site with the COD due and ready to inspect the vehicle and sign the Bill of Lading on your behalf.  You may also choose to have your vehicle dropped off at a terminal in your city.  There will be an additional fee for this service. 


Q. Can I ship personal items with my vehicle?


A. No. We strongly discourage you from placing personal items in your vehicle. Although some companies inform you that you could leave upwards of 100 lbs. in personal items in your vehicle, it is actually against the law. Auto carriers are forbidden from transporting personal items.  The auto transporter is subject to an inspection by the DOT and Police State lines and can be fined up to $10,000 if found transporting vehicles containing personal items.  


Q. What forms of payment do you accept and how do I pay?


A. You can pay your deposit by Visa, MasterCard, American Express, Discover, cashier’s check, money order or personal check. The remainder balance must be paid by cash, cashier’s check or money order ONLY.


If you’d like to pay the full amount, you may do so by personal check, cashier’s check or money order when you place your order. 


Q. How do I verify if you’re licensed and bonded? Section 9

A. We maintain a surety bond with the federal government pursuant to 49 U.S.C. §13906(b) and are registered as a broker with the Federal Motor Carrier Safety Administration under registration number MC 514486. You can go to this website and enter our MC # and get the latest information on our license and bond http://li-public.fmcsa.dot.gov/LIVIEW/pkg_menu.prc_menu


Q. Is my Vehicle insured?


A. Your vehicle(s) will be insured against in-transit damage caused by carrier negligence or equipment failure by the auto shipping or car transport truck that we assign. These auto shipping and car transport trucks, by law, carry a minimum of $750,000 in public liability insurance.